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NSMC News Releases

Main Entrance Reopens July 20, 2020

Massachusetts Travel Order, 8.10.20

In keeping with the state travel order that goes into effect August 10, we will expand our screening process for visitors to include a question about travel, specifically, "have you traveled outside of Massachusetts, or any of the following states (see current list) in the last 14 days?"

If you have visited a state outside of that list, we will ask if you have had a negative COVID test in the last 72 hours. If you have not had a test showing that you are negative for the virus, we will ask you to postpone your visit.

Visiting Hours and Current Visitor Policy, 8.10.20

  • One visitor per patient
  • Must be over 18, unless the child of the patient
  • There are specific hours by floor of the Epstein Center. Please see here:  Epstein Visiting Hours
  • General visiting hours are 1 - 8 p.m., Monday through Friday, and 1- 6 p.m. Saturday/Sunday/Holidays.
  • General visiting hours do not apply to the Epstein Center
  • Visitors must be screened; visitors who screen positive or suspected for COVID-19 will be asked to defer their visit to another time. In addition, we will ask you about your travel to states outside of the list above.
  • Visitors will be asked to sanitize hands with Purell and then don a clean mask (or wear the clean mask over their own mask). Visitors should be wearing a mask of their own as they approach the main entrance. 
  • Non-essential vendors, salespeople remain prohibited from visiting.
  • Visitors who have been cleared to visit should proceed directly to their destination, and leave promptly at the end of their visit.
  • Visitors are not permitted in the hospital cafeteria.

  • Visitor policy exceptions remain in place; these visitors must be screened.

    • Compassionate care
    • Birth partners
    • Parents of patient under 18
    • Attorneys of patients and companions for patients with intellectual and/or physical disabilities

    Patients coming in for surgery

    If you are arriving at the hospital for surgery you may have one visitor who drops you off, stays with you in the waiting room until you are brought into the surgical area, and picks you up post-surgery. All visitors will be screened and are required to wear masks at all times.

    Emergency Department/Outpatient Appointment

    If you are coming to the Emergency Department or coming in for an outpatient appointment, you may have one visitor to accompany you. Please note that depending on timing and capacity, and the discretion of staff, visitors may not be permitted to wait in the waiting room and/or exam room.

    Use Main Entrance

    All visitors and patients, with a few exceptions, are directed to use our Main Entrance, accessible via our Lower Entrance off Highland Avenue. Our main entrance is the best way for patients and visitors to get to many of our services and departments. Our greeters screen all visitors, for their own safety and the safety of our staff and patients. They also direct patients to their appointments and visitors to their loved ones.



    • Patients coming to our campus for blood draw services should go to the new Lab and Vascular Services building
    • Patients in our Cardiac Rehabilitation, Pulmonary Rehabilitation, Weight Management and Diabetes Management Programs should use the Upper Entrance and park in front of Axelrod. Instructions will be given to patients about next steps.
    • Birthplace patients should go directly to the Birthplace. Use the Upper Entrance and follow signs to the right and around to the Birthplace.
    • Emergency patients should go to our Emergency Department at the back of the hospital. If you enter by way of Highland Avenue, use the access road to drive to the back and follow signs.

    Children's entrance closed:

    We have closed the Mass General for Children’s entrance on our Salem Campus. Outpatient pediatric and adolescent Behavioral Health patients and visitors are directed to use our Main Entrance on the Highland Avenue side of the campus. Our greeters at the Main Entrance provide patients and visitors with hand sanitizer and a mask for everyone’s safety and are able to provide additional assistance.