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Financial Counseling and Assistance

Counseling services by phone

Please call us at 978.825.6900 and leave a detailed message. A counselor will reach back to you within 1 business day. 

Patient Financial Assistance .

Mass General Brigham assists uninsured and under-insured patients who have limited financial resources to pay medical bills they have received following care at a Mass General Brigham facility. Various forms of financial assistance are available, including help applying for financial aid, assessment of all financial aid options, uninsured Patient Discount Policy and a plain language summary. Learn more about Mass General Brigham's financial assistance. Their hours are 8 a.m. to 6 p.m., weekdays.

Patient Billing Solutions

Contact Patient Billing Solutions with any correspondence, including requests for information, offers to settle, disputes, or general notes about your bill.

Phone: (617) 726-3884
Hours: Mondays, Tuesdays, Wednesdays & Fridays 8-4:30 p.m. ET, Thursdays 9-4:30 p.m. ET

Email is for general questions only; a representative will respond generally within three business days. (Please use to view details of your account, send messages with confidential information, or pay your bills.)

Mailing address -- Correspondence only; no checks

Mass General Brigham
Patient Billing Solutions
399 Revolution Drive, Suite 410
Somerville MA 02145