Financial Counseling and Assistance
Counseling services by phone
Please call us at 978.825.6900 and leave a detailed message. A counselor will reach back to you within 1 business day.
Patient Financial Assistance .
Mass General Brigham assists uninsured and under-insured patients who have limited financial resources to pay medical bills they have received following care at a Mass General Brigham facility. Various forms of financial assistance are available, including help applying for financial aid, assessment of all financial aid options, uninsured Patient Discount Policy and a plain language summary. Learn more about Mass General Brigham's financial assistance. Their hours are 8 a.m. to 6 p.m., weekdays.
Patient Billing Solutions
Contact Patient Billing Solutions with any correspondence, including requests for information, offers to settle, disputes, or general notes about your bill.
Phone: (617) 726-3884
Hours: Mondays, Tuesdays, Wednesdays & Fridays 8-4:30 p.m. ET, Thursdays 9-4:30 p.m. ET
Email: patientbilling@partners.org
Email is for general questions only; a representative will respond generally within three business days. (Please use www.patientgateway.org to view details of your account, send messages with confidential information, or pay your bills.)
Mailing address -- Correspondence only; no checks
Mass General Brigham
Patient Billing Solutions
399 Revolution Drive, Suite 410
Somerville MA 02145