Visitor Information

 

current visitor policy

Patient Code of Conduct

Everyone should expect a safe, caring, and inclusive environment in all our spaces. Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome.

Read the full Patient Code of Conduct

Pre-Screening (all visitors)


All visitors and support persons are screened for symptoms of possible COVID-19 infection. These include fever, cough, shortness of breath, sore throat, chills, muscle aches, or new onset of loss of taste or smell. No individuals with any symptoms are allowed. Visitors and support persons are strongly encouraged to use the Mass General Brigham Pre-screening Tool on the day of the visit. Or they can complete a screening in person.

For complete details on the system-wide Visitor Policy, please visit MassGeneralBrigham.org


Visiting hospitalized patients

Hospitalized patients may have two visitors at a time. Visitors must wear a mask throughout the visit. Visiting hours are lower in this page.

Emergency room and outpatient clinic appointments

One patient visitor or support person is preferred in select outpatient areas, however up to two visitors/support people may be allowed. Outpatient areas where two visitors are allowed include office visits. Some outpatient areas still allow only allow one patient visitor or support person. These areas include the emergency department, surgical or procedural rooms, or clinics.

Mask Policy

As part of our continued efforts to protect our patients, visitors, staff, and the community, facility-issued face masks are required in all Mass General Brigham locations, including in inpatient areas, emergency departments, outpatient settings, and peri-procedural areas.

  • When you arrive at our facilities, you will be given a procedural or surgical facemask to wear. If you have a face covering from home, you will be asked to replace it with the facemask we provide to wear during your stay or visit. Patients and visitors who choose to wear their own face covering must wear the facility-issued facemask on top.
  • Inpatients must wear the facility-issued facemask while outside of their room and when staff or visitors enter the room.
  • There may be some locations where you could remove your facility issued facemask, for example, to eat or drink in our cafeterias.

Special accommodations are made for:

  • Parents/guardians of patients under 18, attorneys of patients, and companions for patients with physical/intellectual disabilities.
  • Birthplace visitors
  • Special Care Nursery – Two parents or one parent and one support person may accompany/visit a neonatal patient.
  • Exceptions will also be permitted for compassionate care with approval of the patient’s care team.

Visiting hours and current policy

Visitors who meet the visitor criteria may visit during the following hours:

  • Weekdays, 11 a.m. - 8 p.m.
  • Weekends and holidays, 11 a.m. - 8 p.m.

Intensive Care Units

  • Weekdays, 11 a.m. - 8 p.m.
  • Weekends and holidays, 11 a.m. - 8 p.m.

Birthplace and Special Care Nursery  

Adult patients may have one support person present throughout their stay in the Birthplace. In addition, a healthy, masked, COVID-symptom-screened visitor will now be permitted to visit mothers in the Birthplace.

Complete Birthplace visitor policy

Epstein Center for Behavioral Health

Adult Inpatient

  • Weekdays, 6 - 8 p.m.
  • Saturday, Sunday and holidays 1 - 3 p.m. and 5 - 6 p.m.

Senior Inpatient 

  • Weekdays, 2 - 3:30 p.m. and 6 - 7:45 p.m. 
  • Saturday, Sunday and holidays  noon – 2 p.m. and 4 – 6 p.m.

Child/Adolescent Inpatient 

  • Weekdays, 5 - 7 p.m. 
  • Saturday, Sunday and holidays   noon – 2 p.m. and 4 – 6 p.m.

main entrance

Arriving at Salem Hospital

All approved visitors and patients, with a few exceptions, are directed to use our Main Entrance, accessible via our Lower Entrance off Highland Avenue. We have greeters at the Main Entrance to help direct patients to their appointments and approved visitors to their loved ones.  View full campus map

Exceptions:

  • Patients scheduled for an endoscopy or colonoscopy use the Wheelock entrance.
  • Patients coming for lab services or for infusion go to the Lab and Vascular Services building.
  • Patients in our Cardiac RehabilitationPulmonary RehabilitationWeight Management and Diabetes Management Programs park in front of Axelrod. Instructions will be given to patients about next steps.
  • Birthplace patients go directly to the Birthplace. Use the Upper Entrance and follow signs to the right and around to the Birthplace.
  • Emergency patients go to our Emergency Department at the back of the hospital. If you enter by way of Highland Avenue, use the access road to drive to the back and follow signs.
  • Outpatient pediatric and adolescent Behavioral Health patients and visitors use our Main Entrance.

Patients coming in for surgery

If you are arriving at the hospital for surgery you may have one visitor who drops you off, stays with you in the waiting room until you are brought into the surgical area, and picks you up post-surgery. All visitors will be screened and are required to wear masks at all times.

Emergency Department/Outpatient appointment

If you are coming to the Emergency Department or coming in for an outpatient appointment, you may have one visitor to accompany you. Please note that depending on timing and capacity, and the discretion of staff, visitors may not be permitted to wait in the waiting room and/or exam room.